Refund policy

When you buy, you receive a temporary virtual number and the verification code sent by the service you chose (WhatsApp, Telegram, Google and others) appears right on the order screen, in real time — usually in under 2 minutes. The number has a short validity (a few minutes).

The code is sent by the third-party service itself (and the carrier), not by SMSmeu. We provide the number and display the code when it arrives.

The credit is applied automatically, linked to the email used at checkout. You access and use the balance by signing in at smsmeu.com/entrar with the same email (no password — we send an access code) and, at checkout, choosing “Pay with balance”.

Balance is credit for exclusive use on the platform to buy new numbers; it is not convertible to cash nor withdrawable to a bank account.

Receiving the SMS depends on third-party services and carriers. During moments of instability, the code may be delayed or not delivered to a specific number. This is not a payment failure — your payment is safe.

While you wait, you can request another number at no extra cost. If the code still does not arrive within the time limit, the amount is returned as balance (item 2), and we recommend trying again later, when the service stabilizes.

When the number is delivered and working and the verification code is received successfully, the service was fully provided and there is no refund.

Likewise, if the customer does not use the number provided (does not request the code in the destination service within the validity window), the provisioning service was already delivered.

The balance credit is automatic — you do not need to open a request. If you notice any discrepancy in your order or your balance, contact support via the chat on the site, giving your email and the order number. We reply as fast as possible.